myday Maintenance
Update
Maintenance was completed successfully around 12am BST and all services are performing as expected.
In Progress
Maintenance is now in progress, further updates will be posted as required.
Scheduled
Reminder - maintenance taking place on the myday platform on Tuesday 7th April from 7pm - 12am BST. Please consider the service as being in an 'At Risk' state during this time. Please check this page for updates.
» View Event Details | Created
Resolved
Services have now been restored and are operating normally.
If any users are still unable to access Mail, Calendar or Tasks, they should disconnect and re-authorise their services. Guidance for this process is available in the myday Help Centre under “Locating and Disconnecting Services”, and is intended for administrators to support local user guidance.
If issues persist after following this guidance, please contact Support to raise a ticket.
Update
Engineers have updated the service and we are seeing access returning. We are currently monitoring to ensure the update has taken effect.
Investigating
We are currently experiencing an issue where users are unable to reauthorise Calendar, Mail, or Task tiles to Microsoft 365 services. We are currently working to resolve the issue. Users may get signed out of myday as we implement the fix.
We will provide further updates as they become available.
