» Published on Fri, 18 Oct 2024 12:39:00 +0000

• Resolved

  We are pleased to report that the dashboards continue to load normally. If you experience any further problems related to previously reported issues, please contact us at support.myday.cloud or update your existing ticket for further assistance. We now classify this incident as resolved.

  » Updated Wed, 23 Oct 2024 13:38:00 +0000

• Update

  We are pleased to report that platform stability has improved, and our engineering team is observing positive response times across the platform. We will continue to closely monitor performance and address any potential issues that may arise to ensure consistent service. Thank you for your patience..

  » Updated Tue, 22 Oct 2024 10:00:00 +0000

• Update

  We are currently in the process of scaling, and you may notice gradual improvements in platform performance. While we have not observed any significant performance spikes at this time, please rest assured that our team is actively monitoring the situation to ensure continued stability.

  » Updated Mon, 21 Oct 2024 15:05:00 +0000

• Investigating

  We have gathered reports that the request load time is very slow, and unable to access the platform. Engineering is working on scaling the platform to help mitigate the issue. Despite the issue being resolved on Friday, we are seeing similar symptoms today. Please contact us at support.myday.cloud or update your existing ticket for further assistance

  » Updated Mon, 21 Oct 2024 11:42:00 +0000

• Resolved

  We are pleased to report that the dashboards are now loading normally, reflecting continued improvements. Our engineering team will monitor the situation over the weekend. If you experience any further problems related to previously reported issues, please contact us at support.myday.cloud or update your existing ticket for further assistance. We now classify this incident as resolved.

  » Updated Fri, 18 Oct 2024 22:33:00 +0000

• Update

  The back-end services are almost fully restored. Engineering has observed dashboards loading, but we are monitoring to validate the system restoration as quickly as possible. If you are experiencing disruptions, please feel free to contact us at support.myday.cloud. We sincerely appreciate your patience and understanding as we work to resolve this issue. Thank you for your cooperation.

  » Updated Fri, 18 Oct 2024 19:49:00 +0000

• Update

  Our engineering team is continuing to investigating a major incident impacting all customers. Working with our cloud provider we believe we have found the issue preventing restoration of the backend services. At this time, we have not yet observed any improvements, but we are monitoring to validate the system restoration as quickly as possible.

  If you are experiencing disruptions, please feel free to contact us at support.myday.cloud. We sincerely appreciate your patience and understanding as we work to resolve this issue. Thank you for your cooperation.

  » Updated Fri, 18 Oct 2024 16:56:00 +0000

• Update

  Our engineering team is continuing to investigate a major incident impacting all customers. The back-end services are slowly being restored. We have not yet observed any improvements, but we are monitoring to validate the system restoration as quickly as possible. If you are experiencing disruptions, please feel free to contact us at support.myday.cloud. We sincerely appreciate your patience and understanding as we work to resolve this issue. Thank you for your cooperation.

  » Updated Fri, 18 Oct 2024 17:56:00 +0000

• Update

  Engineering is currently investigating a major incident impacting all customers. This issue appears to be related to recent cloud provider updates from earlier today. We are working diligently to restore services to full functionality as quickly as possible.

  If you are experiencing related disruptions, please reach out to us at support.myday.cloud. We sincerely appreciate your patience and understanding during this time. Thank you for your cooperation

  » Updated Fri, 18 Oct 2024 15:47:00 +0000

• Update

  Engineering is still actively investigating the situation and continues to work on the issue. If you experience any of the above issues, please reach out to us at support.myday.cloud. Thank you for your understanding and patience.

  » Updated Fri, 18 Oct 2024 15:11:00 +0000

• Investigating

  We are seeing some customers report issues with the loading of dashboards being slow or unable to complete loading. Engineering is investigating with urgency. We will continue to update this list as we gather more information. If you experience any of the above issues, please reach out to us at support.myday.cloud. Thank you for your understanding and patience.

  » Updated Fri, 18 Oct 2024 14:39:00 +0000