» Published on Wed, 25 Nov 2020 10:21:00 +0000

• Resolved

  This issue should now be resolved.

  We appreciate your patience while we worked towards a resolution and would like to apologise for the inconvenience that this has caused.

  Please send an email to customersuccess@collabco.com if you would like a copy of the incident report once it is ready.

  » Updated Wed, 25 Nov 2020 16:07:00 +0000

• Update

  The service has started to slowly return to normal for some users, some users may experience an intermittent issue of loading dashboards.

  We are still monitoring this from our side and will provide a further update at 4pm.

  » Updated Wed, 25 Nov 2020 15:00:00 +0000

• Update

  We continue to monitor the changes made and will provide a further update at 3pm.

  » Updated Wed, 25 Nov 2020 14:30:00 +0000

• Update

  Following the changes that were made earlier, we have seen an improvement to the service.

  We will continue to monitor the situation.

  » Updated Wed, 25 Nov 2020 14:00:00 +0000

• Update

  Changes have made to improve the service. We will continue to investigate this and will provide a further update around 1:30pm.

  » Updated Wed, 25 Nov 2020 13:00:00 +0000

• Update

  We still continue to work with a Microsoft to resolve this issue.

  A further update will be provided around 1pm.

  » Updated Wed, 25 Nov 2020 12:30:00 +0000

• Update

  Dashboard latency is reducing but the issue continues. We are working with Microsoft to diagnose and fix the issue

  » Updated Wed, 25 Nov 2020 11:30:00 +0000

• Update

  Dashboard latency is reducing but the issue continues. We are working with Microsoft to diagnose and fix the issue

  » Updated Wed, 25 Nov 2020 12:00:00 +0000

• Investigating

  We are aware of issues loading dashboards within myday. The team are currently investigating the root cause and we will provide a further update as soon as we can.

  » Updated Wed, 25 Nov 2020 10:21:00 +0000