» Published on Wed, 12 Apr 2023 13:40:00 +0000

• Resolved

  We're pleased to inform customers a solution which was deployed last week has continued to show the platform returning to expected levels of performance and met our requirements to resolve this service incident. We appreciate your patience and understanding during the time of the incident. However in the unlikely event you still suspect having platform issues, please submit a support ticket using our portal: support.myday.cloud.

  » Updated Mon, 24 Apr 2023 11:07:00 +0000

• Update

  Our engineering team have deployed a number of remedies on the myday platform. Since the deployment we have seen services returning to expected levels of performance. We are continuously monitoring the resolution while the high usage spike declines gradually. We'll keep this notice live until further information is gathered.

  » Updated Thu, 20 Apr 2023 16:28:00 +0000

• Update

  We are in a later phase of proposing solutions to the slower performance seen by some customers using myday. More updates will follow within 24 hours.

  » Updated Wed, 19 Apr 2023 15:27:00 +0000

• Update

  Ready Engineering continues its investigation and solution testing for the unexpected spike in performance. Once more, thank you for your patience as some features of myday may exhibit slower loading or execution times.

  » Updated Tue, 18 Apr 2023 14:31:00 +0000

• Update

  As we continue to investigate a small number of performance-related reports, any customers seeing slower speed when opening screens in myday please record your details with our support team, support.myday.cloud.

  » Updated Mon, 17 Apr 2023 10:39:00 +0000

• Update

  Ready Engineering continues its investigation into the high spike in usage that has occurred since the maintenance window. Thank you for being patient, while certain sections of myday continue to have interpreted loading times.

  » Updated Fri, 14 Apr 2023 15:10:00 +0000

• Update

  While primary functionality is being restored, we remain vigilant in monitoring and investigating the cause of the platform’s current performance level. Please expect delays in loading certain sections of myday. Thank you for your patience and apologies for any inconvenience this may have caused.

  » Updated Thu, 13 Apr 2023 16:08:00 +0000

• Update

  Issues reported by customers will begin to resume normal operation. We'll be monitoring the platform performance closely and will continue to restore core functionality. Please raise a support ticket with support.myday.cloud if you suspect there’s still an issue with any of the components listed in the previous update

  » Updated Thu, 13 Apr 2023 10:03:00 +0000

• Investigating

  We are seeing some customers report issues with Sync Server, Banner or the updating of a small set of global myday apps at this time. Should you suspect an issue with any of these components please log a support ticket with the service desk support.myday.cloud.

  » Updated Wed, 12 Apr 2023 13:40:00 +0000