myday - Platform issues
» Published on
-
Resolved
After monitoring the system, as detailed in the last update, engineering has observed normal response times for this particular incident. Please log any new issues related to other incidents via support.myday.cloud.
» Updated -
Update
Engineering identified the root cause and applied an update on Friday and the incident is resolved. We will continue to monitor the system performance, but please log any new issues related to this incident via support.myday.cloud or update your existing ticket with additional feedback
» Updated -
Update
Our engineering team has been monitoring response times and has observed a steady pattern since scaling up the backend. Despite this, high CPU usage persists. We have implemented measures to prevent further performance degradation and are actively investigating the root cause.
Please log any new issues related to this incident via support.myday.cloud or update your existing ticket with additional feedback.
» Updated -
Update
We're seeing improvements in login response times, but high CPU spikes are still occurring. Our engineering team is actively investigating the root cause and collaborating with Microsoft support to expedite a resolution.
We appreciate your patience as we continue to monitor the situation overnight. The next update will be provided tomorrow morning
» Updated -
Investigating
We are experiencing high CPU usage on the backend, impacting platform performance. The engineering team is proactively working on mitigating the issue by restarting service nodes. If you are experiencing difficulties, such as no landing pages or issues with logging in, please submit a support ticket at support.myday.cloud
We appreciate your patience and will provide further updates as soon as possible.
» Updated -
Investigating
Currently, the platform performance is degraded, and users might experience difficulty logging in or loading dashboards. We are investigating the issue and will update you when we have further information.
» Updated