» Published on Tue, 06 Oct 2020 11:25:00 +0000

• Resolved

  Late last night before midnight the engineering team completed remedial work on the service fabric cluster which is now in a normal working state. As previously stated our telemetry showed that traffic returned to normal patterns by approximately 14:30 yesterday. All tenants should be operating normally, if you still have any performance issues please open a support ticket and or update us via your existing open ticket. We will now commence our post incident review, we have opened a support ticket with Microsoft to help us identify the cause of the fault and will input this into our report which should be available on request within the next 5-10 working days.

  » Updated Wed, 07 Oct 2020 07:38:00 +0000

• Update

  We have diagnosed and partially resolved the issue that was caused by a replication problem with the service fabric cluster hosting the dashboard service. During the affected window that started at approximately 10.30 this morning around 90% of dashboard requests have been processed successfully, although some tenants have been affected more adversely than others, while other tenants will not have experienced any problems. As of approximately 14:30 telemetry shows normal traffic patterns to the dashboard service. We will give a further update when a permanent resolution is in place. An incident report will be available, upon request to support, within a few days of closure of this incident.

  » Updated Tue, 06 Oct 2020 16:21:00 +0000

• Update

  UPDATE We have highlighted the root cause and currently working on a resolution to this issue.

  » Updated Tue, 06 Oct 2020 12:58:00 +0000

• Investigating

  We are aware of intermittent issues loading a dashboard. We are currently investigating the root cause and will provide a further update as soon as we can.

  We do apologise for the inconvenience that this may cause.

  » Updated Tue, 06 Oct 2020 11:25:00 +0000