» Published on Fri, 27 Feb 2026 09:30:00 +0000

• Resolved

  We’re pleased to confirm that this issue has now been fully resolved. The fix we identified was successfully deployed to production over the weekend. Thank you for your patience throughout this process, and we apologise again for any inconvenience caused. If you have any questions or concerns regarding this incident, please reach out to your Customer Success Manager.

  » Updated Mon, 16 Mar 2026 12:00:00 +0000

• Update

  We’re pleased to confirm that myday is operating normally, and all services are performing well.

  Earlier today, a change made by Microsoft caused an unexpected disruption. We applied a safe and effective mitigation, and the platform has remained stable since.

  We are continuing to work with our provider to understand why this change affected our infrastructure.

  Thank you for your patience, and please contact our support team if you have any questions or concerns

  » Updated Fri, 27 Feb 2026 17:00:00 +0000

• Update

  Services in myday are now returning to normal. We’ll keep the incident open while we continue to monitor the mitigation put in place. Further updates will be shared as they become available.

  » Updated Fri, 27 Feb 2026 12:55:00 +0000

• Update

  We are continuing to monitor the mitigation that we have put in place to improve the myday service

  » Updated Fri, 27 Feb 2026 12:00:00 +0000

• Update

  We’ve identified the root cause of the service outage and implemented a mitigation to address the issue. We’ll continue to monitor closely, and once we’re confident that service has fully stabilised, we’ll resolve the incident.

  » Updated Fri, 27 Feb 2026 11:30:00 +0000

• Update

  The engineering team is actively reviewing a potential cause and working on a mitigation approach. More updates to follow

  » Updated Fri, 27 Feb 2026 11:00:00 +0000

• Update

  The incident is still under investigation. We are currently working closely with Microsoft to diagnose the issue causing the service outage. Additional updates will be provided when available.

  » Updated Fri, 27 Feb 2026 10:30:00 +0000

• Investigating

  We are aware of an ongoing issue affecting the myday service. Our engineering team is currently investigating this issue with the highest priority. We will provide updates as soon as they are available

  » Updated Fri, 27 Feb 2026 09:30:00 +0000