» Published on Wed, 23 Sep 2020 13:10:00 +0000

• Resolved

  We now have a permanent solution in place and believe this will resolve this issue. We will to continue to monitor the performance throughout the week.

  We apologise for the inconvenience that this may have cause and would like to thank you for your patience.

  » Updated Wed, 23 Sep 2020 19:30:00 +0000

• Update

  We have placed a temporary solution in place. This will restore the service allowing all users to view their data in within the platform.

  Currently, we are working on a permanent solution.

  Once we have this in place, we will then focus on providing an incident report.

  We will provide a further update as soon as we have more information.

  » Updated Wed, 23 Sep 2020 16:19:00 +0000

• Update

  We are actively investigating the problem which appears to be some form of application bottle neck in relation to fetching Office 365 authentication (OAuth2) tokens. We have carried out all infrastructure checks and scaled out the service that is experiencing extremely high traffic but this has not resolved the issue. We are currently examining application telemetry to determine the root cause. We will provide an update again with more information as it arises.

  » Updated Wed, 23 Sep 2020 14:44:00 +0000

• In Progress

  We are aware of reports with intermittent access of data on the platform.

  At the moment we are working on restoring the services as soon as possible.

  We apologise for any inconvenience that this may cause.

  » Updated Wed, 23 Sep 2020 13:10:00 +0000