» Published on Mon, 09 Sep 2024 11:43:00 +0000

• Resolved

  We are pleased to report that we can see continued improvements, particularly with Azure AD Sync. Engineering will maintain proactive monitoring throughout the back-to-school season to ensure stability and address any further SCIM issues that may arise.

  If you continue to experience problems related to previously reported issues, please contact us at support.myday.cloud or update your existing ticket for further assistance. We are now classifying this incident as resolved.

  » Updated Mon, 16 Sep 2024 19:30:00 +0000

• Update

  Engineering deployed a change late yesterday, resulting in a significant improvement in SCIM response times. We are closely monitoring the situation and will continue to make further updates as we address the identified bottlenecks in the system.

  If you encounter any of the previously reported issues, please contact us at support.myday.cloud or update your existing ticket with additional feedback.

  Thank you for your patience as we work to enhance the platform's performance.

  » Updated Fri, 13 Sep 2024 16:06:00 +0000

• Update

  Engineering continues to investigate the issue affecting the SCIM services for the intermittent timeout issues. We have identified a couple of areas of further investigation to help mitigate the issue. If you experience any of the previously stated issues, please reach out to us at support.myday.cloud.

  » Updated Thu, 12 Sep 2024 19:21:00 +0000

• Update

  Engineering continues to investigate the issue affecting the SCIM services for the intermittent timeout issues. Team is proactively looking at different avenues to mitigate the issue. If you experience any of the previously stated issues, please reach out to us at support.myday.cloud.

  » Updated Thu, 12 Sep 2024 15:43:00 +0000

• Investigating

  We are seeing intermittent issues affecting our SCIM services. Engineering has already been working on trying to mitigate the issue by trying alternative recommended solutions by our cloud provider. Areas in which admins will experience intermittent issues are the following:

  -Azure AD Sync - Provisioning Quarantine and intermittent failed user/group provisioning during the quarantine window

  -Intermittent SSO connection with generic connector

  -User management - Users/groups list not loading first time

  -Loading user audience within landing page rules or in dashboard setting.

  We will continue to update this list as we gather more information. If you experience any of the above issues, please reach out to us at support.myday.cloud.

  Thank you for your understanding and patience.

  » Updated Mon, 09 Sep 2024 14:43:00 +0000