» Published on Mon, 30 Jan 2023 13:20:00 +0000

• Resolved

  The hotfix has been stable in resolving the matter. All monitoring is showing healthy stream with live messages reaching intended recipients without duplication.

  » Updated Tue, 31 Jan 2023 09:14:00 +0000

• Update

  A hotfix to this issue has now been deployed by Ready Engineering team. The team will still be monitoring closely and should be able to provide further updates tomorrow morning at 9:30am. We apologise for any inconveniences that this may have caused.

  » Updated Mon, 30 Jan 2023 16:03:00 +0000

• Update

  A probable cause has been identified and Ready Engineering team is planning on deploying a short term solution to alleviate the duplication of alerts. We will continue to provide updates here as a long term resolution is applied

  » Updated Mon, 30 Jan 2023 15:29:00 +0000

• Investigating

  We are currently investigating a potential issue with myday Alerts, where it has been reported that some messages reaching intended recipients are duplicated. Further updates will continue to be provided here and we thank you for your patience.

  » Updated Mon, 30 Jan 2023 13:20:00 +0000