» Published on Mon, 23 Mar 2020 15:48:00 +0000

• Resolved

  Update from Microsoft:

  "Summary of impact: Between 15:40 and 16:20 UTC on 23 Mar 2020, you were identified as a customer in North Europe using storage who may have seen errors connecting to resources hosted in this region.

  Preliminary root cause: Engineers determined that a single storage scale unit in this region was affected by a power event.

  Mitigation: Engineers cycled the power units on the affected storage scale unit to mitigate the issue.

  Next steps: Engineers will continue to investigate to establish the full root cause and prevent future occurrences."

  Our engineering team has been notified by Microsoft that root cause analysis is expected by 2020-03-30. We do apologise for an inconvenience that this has caused and we appreciate your patience while we worked towards a resolution.

  » Updated Mon, 23 Mar 2020 18:00:00 +0000

• Update

  Our engineering team have been in contact with Microsoft Support and Microsoft has confirmed that this issue is affecting a wider range of customers within the North Europe region.

  Our team is constantly monitoring the service and are able to confirm that such issues have been occurring on myday legacy identity service only between 15:43 UTC and 16:19 UTC.

  We will post additional updates once Microsoft confirms that the issue is resolved on their side.

  » Updated Mon, 23 Mar 2020 17:38:00 +0000

• Investigating

  Our alerts platform has made us aware of a number of transient errors affecting legacy myday identity platform, which may prevent users from logging in. Our engineering team has traced this to an increasing latency and timeout occurring in the underlying storage platform provided by Microsoft. We are liaising with Microsoft Support and will update this page in due course.

  » Updated Mon, 23 Mar 2020 15:48:00 +0000