» Published on Thu, 16 Jan 2020 09:00:00 +0000

• Update

  We would like to thank for your patience while we worked on a resolution for analytics.

  We can confirm that we have now deployed a fix. In order to implement these changes, please follow the steps below.

  For users on V3:

  1. Click onto Advanced on the left side bar and select features.
  2. Disable Analytics.
  3. Wait for 1 minute.
  4. Then click enable.
  5. Wait for one minute.

  For users on V2:

  1. Click onto Administration on the left side bar and select features.
  2. Disable Analytics.
  3. Wait for 1 minute.
  4. Then click enable.
  5. Wait for one minute.

  Analytics should now be working as expected. If you do have any further issues, please do not hesitate in getting in contact with the support team.

  You can submit a ticket via the portal (support.myday.cloud)

  » Updated Wed, 12 Feb 2020 11:09:00 +0000

• Update

  Our initial diagnosis is complete and has identified a fault with the PowerBI reporting service which requires resolution and remediation by the development team. Capture and storage of analytics data is unaffected.

  We have changed the scope of our next development sprint starting imminently to address this. At this stage it's not possible to give a time estimate that we are 100% confident in but would hope to restore service within the next few working days.

  For customers urgently requiring access to analytics data who are able to install / have access to the PowerBI desktop application we can put in place a workaround for temporary access to your data on request

  » Updated Fri, 17 Jan 2020 10:37:00 +0000

• Investigating

  We are currently aware of an issue with our analytics platform. We are currently investigating in order to identify the root cause.

  More information will be available once we have completed our initial investigation.

  We do appreciate your patience and understanding.

  » Updated Thu, 16 Jan 2020 09:00:00 +0000