Intermittent Azure Sign In Error
» View Event Details | Created
Resolved
Our engineering team has successfully verified the change for a small number of customers whose end users were unable to sign into the Myday app and web. We have also validated that non-impacted customers are fully operational. We sincerely apologize for any inconvenience this may have caused.
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Update
Our engineering team has identified the issue affecting a small number of customers whose end users are unable to sign into the MyDay app and web. We are currently testing the solution to ensure it works for those impacted customers. Additionally, we are verifying that no other customers will be affected by the solution. We sincerely apologize for any inconvenience this may have caused.
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Update
Our engineering team is actively investigating the priority issue affecting a small number of customers whose end users are unable to sign into the Myday app and web. Despite extensive logging, we have not yet pinpointed the root cause. We are examining Azure sessions, as we notice differences across customers, and we are also reaching out to our third-party providers for assistance. We sincerely apologize for any inconvenience this may have caused.
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Update
The engineering team remains actively investigating the priority issue affecting a small number of customers whose end users are unable to sign into the myday app and web. Extensive logging is being employed to pinpoint the root cause, and further investigation will continue with updates provided as they become available. We sincerely apologise for any inconvenience this may have caused.
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Update
The engineering team continues to actively investigate the issue affecting a small number of customers whose end users are unable to sign into the app and web clients. Despite enabling logging, there have been no immediate obvious signs related to the data or the session handling for these customers. We continue to investigate with the highest urgency.
Posted:
Update
The engineering team continues to actively investigate the issue affecting a small number of customers whose end users are unable to sign into the app and web clients. We're working diligently to resolve this as soon as possible. We are still not able to successfully identify the root cause. We have enabled more detailed logging, in the session store, to help identify the root cause. We continue to investigate this specific problem at the highest priority
Posted:
Update
The engineering team is actively investigating the issue affecting a small number of customers whose end users are unable to sign into the app and web clients. We're working diligently to resolve this as soon as possible. Our initial attempts to identify the root cause have been unsuccessful so we are enabling more detailed logging to help identify the root cause. We continue to investigate this specific problem at the highest priority
Posted:
Update
Our engineering team is actively investigating the issue affecting a small number of customers whose end users are unable to sign into the app and web clients. We're working diligently to resolve this as soon as possible. We've also enabled more detailed logging to help identify the root cause.
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Investigating
We are aware of an Intermittent issue affecting users where they currently may not able to sign into myday using Microsoft Entra ID (formerly Azure AD). Our engineers are investigating this issue and we will provide an update as soon as it is available
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