myday Service Disruption

» View Event Details | Created Fri, 27 Feb 2026 09:30:00 +0000

Resolved

We’re pleased to confirm that this issue has now been fully resolved. The fix we identified was successfully deployed to production over the weekend. Thank you for your patience throughout this process, and we apologise again for any inconvenience caused. If you have any questions or concerns regarding this incident, please reach out to your Customer Success Manager.

Posted: Mon, 16 Mar 2026 12:00:00 +0000

Update

We’re pleased to confirm that myday is operating normally, and all services are performing well.

Earlier today, a change made by Microsoft caused an unexpected disruption. We applied a safe and effective mitigation, and the platform has remained stable since.

We are continuing to work with our provider to understand why this change affected our infrastructure.

Thank you for your patience, and please contact our support team if you have any questions or concerns

Posted: Fri, 27 Feb 2026 17:00:00 +0000

Update

Services in myday are now returning to normal. We’ll keep the incident open while we continue to monitor the mitigation put in place. Further updates will be shared as they become available.

Posted: Fri, 27 Feb 2026 12:55:00 +0000

Update

We are continuing to monitor the mitigation that we have put in place to improve the myday service

Posted: Fri, 27 Feb 2026 12:00:00 +0000

Update

We’ve identified the root cause of the service outage and implemented a mitigation to address the issue. We’ll continue to monitor closely, and once we’re confident that service has fully stabilised, we’ll resolve the incident.

Posted: Fri, 27 Feb 2026 11:30:00 +0000

Update

The engineering team is actively reviewing a potential cause and working on a mitigation approach. More updates to follow

Posted: Fri, 27 Feb 2026 11:00:00 +0000

Update

The incident is still under investigation. We are currently working closely with Microsoft to diagnose the issue causing the service outage. Additional updates will be provided when available.

Posted: Fri, 27 Feb 2026 10:30:00 +0000

Investigating

We are aware of an ongoing issue affecting the myday service. Our engineering team is currently investigating this issue with the highest priority. We will provide updates as soon as they are available

Posted: Fri, 27 Feb 2026 09:30:00 +0000